Strategy for Handling Complaints Regarding Germination Rates
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Regarding the germination of seeds, you can ask customers to carry out pre - sprouting first. Here are some of our guides. You can organize them and send them to customers.
（Please note that this is our website; you can edit it to include your own content and send it to your clients.）
The results and quality of planting are highly dependent on the customers' planting techniques. Related customer complaints and grievances are almost inevitable.
We recommend that sellers provide pre-sale reminders:
Our seeds have been tested and have a germination rate of greater than 85%-95%. However, we do not provide guarantees to customers, as the germination rate is subject to environmental conditions, soil, and planting techniques.
(To seller:Please note that our germination rate tests are genuine.)
About After-Sales Service:
(1)We suggest that our sellers learn how to plant by themselves, so as to better address customers' demands.
(2)Meanwhile, if customers file complaints, it is recommended that sellers organize relevant planting techniques and materials and provide them to customers, enabling customers to have a better understanding of planting.
(3)If you encounter some particularly difficult - to - deal - with customers, you can consider replenishing the goods and sending them to the customers. The related after - sales rate can be included in your own costs.
(4)After re - sending the goods, you can ask customers to post positive reviews, so as to better promote the conversion rate of products on the platform.
